We take great care of the packaging and delivery of your new products.
Orders typically take 5 to 7 business days to arrive depending on your location. Please note that during busy holiday periods, processing and delivery may take longer.
Shipping costs are displayed in your shopping cart before you proceed with payment.
The buyer is responsible for inspecting the goods for any faults and/or irregularities. Please notify Universal Waterlife of any issues within 7 working days of receiving the products.
If you wish to return or exchange any goods, please ensure you inform Universal Waterlife within 14 days of receiving the goods.
Universal Waterlife must be in receipt of the goods within 14 days of notification.
Some frequently asked questions.
If you require any further information, please use our CONTACT page.
Yes, we stock a range of live reptile foods including crickets, wax worms, hoppers and locusts.
We have a 48 hour guarantee on live animals. You may be asked to supply us with water samples and proof of purchase. For further details to speak to staff.
Yes, you may mix and match any items labeled online or in store.
Yes, we sell a range of plants for both indoor and outdoor ponds and aquariums. Please note some outdoor plants are seasonal.
No, you do not need to bring a carrier to purchase any livestock. We will provide carriers and containers to take you new pets home.
